Make Logos Customer Facing
My experience with Logos (software, sales, and service) has been mixed. The people are great to talk to and friendly and yet are working within a structure that is not customer facing. Two high level examples:
-- Logos software is at the engineers' level of excellence. The next step (challenge) is to take the UI to a designers' level of excellence, one that integrates that power into an interface that is intuitive and user friendly and promotes flow of thought rather than inhibiting it. Easy? No. Worth it? Absolutely.
-- Bulk purchase (Fall, 2012) involved a month long analog, multi-step snail mail process for our group. Bulky and awkward and a lot of work for everyone involved. Inexcusable for a software company given the options of coupons, e-commerse, and instant download.
Logos is not customer facing. It offers powerful software that (for me) was needlessly frustrating to obtain and is needlessly frustrating to use, getting in the way of human logic and reason and flow of thought rather than promoting it. This is both a business culture issue and a software design issue.